DAY 4: Diary of a Cloud Manager

DAY 4: Diary of a Cloud Manager

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We asked a Cloud Manager to keep a diary of his typical week. He's been working through the weekend and has that "syncing feeling"

Incident Four: Sunday afternoon (lost track of time due to fatigue, disorientation and not knowing what day of the weekend it is)

Severity of impact: Double whammy, coming soon after previous incident.

Fiscal impact: Unknown. Ranging from nought to nightmare, depending whether security has been breached.

Career Impact: Sinking fast

Emotional Impact: A terrible ‘syncing’ feeling.

Incident details:

Dropbox password authentication was disabled for four hours. Nobody knows whose idea this was. Nobody bothered to mention it to me. But they all seem to know, in retrospect, that this is a terrible incident and that ‘something’ must be done. Memos are pouring in. Stress levels rising as Inbox fills up with High Priority emails advising me that Something Must Be Done. Anyone could have logged into my account, they all scream. (Yes, and anyone could have tipped off the cloud manager. But nobody did.)

The Great and the Good were Carbon Copied into all these emails, raising their blood pressure and my levels of anxiety. All the ‘experts’ who’d previously told me to get Dropbox are suddenly reversing back out of the tunnel and covering their tracks.

Diagnosis: Selective parent syndrome. (Ideas that were successful have many parents. But the mistakes are always orphans).


IT Manager at Hapless Plc. I was headhunted here on the back of my experience in IT project management at SUIL. Hapless has over 700 employees, with an array of IT requirements; from admin heavy users through to data heavy designers. The company is very tech focused, with senior staff liking to stay abreast of the latest IT trends; currently being asked a lot about "Flash" ;-) GIVE ME STRENGTH! I report to the IT director. I am enjoying the larger environment and increased responsibility. Looking forward to the next project!